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We will ship the product(s) in your order via UPS® courier to the delivery address in the United States of America. Our shipping partner will require a signature by you (or an adult authorized by you) upon receipt of the products. Please note that we will not deliver products to PO boxes, and we will only deliver on normal working days/hours (not on weekends or public holidays).

The courier will make three (3) delivery attempts to deliver the package and obtain a signature. The frequency is three (3) consecutive attempts one each day. After the 3rd attempt we will bring the package to the UPS® customer counter. A post card will be sent informing that the package must be picked up at the customer counter within 7 days or the package will be returned to us and we will process the return. When this occurs, we will notify you and this shall be treated as a free return of your order and we shall provide you with a refund for these products.

If the customer has UPS My Choice®, or the package is being delivered to an area that has Access Points, after first delivery attempt made to your given address courier will drop off the package to an access point, and the customer will have 7 days to pick the package up from the access point before it is returned to us and we will process the return. When this occurs, we will notify you and this shall be treated as a free return of your order and we shall provide you with a refund for these products.

You may check the progress of your order through the link in confirmation email or through the ORDER HISTORY section in the MY ACCOUNT area of our Website, where you will be automatically redirected to the UPS website.

Complementary delivery if registered to the website or in case of Instore collection

You may choose to collect the products in your order from one of our boutiques located in USA, during the store's normal opening hours.

We do not charge you for standard delivery when you have chosen to collect the products from one of our boutiques.

If you are collecting the products in person, you will need to show the boutique a copy of your order confirmation email and a valid identification document (i.e., your unexpired passport or driver’s license).

If you have authorized another person to collect the products on your behalf, this person will need to present:

• a copy of your order confirmation email;
• a copy of your valid identification document (i.e., a copy of your unexpired passport or driver’s license);
• the authorized person's valid identification document; and
• a  simple letter of authorization from you, stating that you authorize that person to collect your products on your behalf.

We will hold the products you ordered at the store for twenty (20) calendar days.

If these products are not collected within these twenty (20) calendar days, the boutique will return the products to the warehouse and we will notify you. When this occurs, this shall be treated as a free return of your order and we shall provide you with a refund for these products.

Please note that in case of In-store collection orders, the boutique cannot deliver or arrange delivery to a different or additional address. Accordingly, the product shall be collected at the store only.

Please find below the list of the stores in which you can pick up your order:

Aspen
211 South Galena Street
Aspen, CO 81611
T: 970-544-4989
Sun - Mon: Closed
Tue - Sat: 10AM - 5PM MDT

Atlanta
3550 Peachtree Road NE
Atlanta, GA 30326
T: 404-736-1010
Mon - Sat: 10AM - 8PM EST
Sun: 12PM - 6PM EST

Beverly Hills
455 N Rodeo Drive
Beverly Hills, CA 90210
T: 310-247-8827
Mon - Sat: 10AM - 6PM PST
Sun: 12PM - 5PM PST

Boston
1 Newbury St,
Boston, MA 02116
T: 617-262-0099
Mon - Sat: 11AM - 7PM EST
Sun: 12PM - 5PM EST

Chicago
645 North Michigan Aveneu
Chicago, IL 60611
T: 312-867-3040
Mon - Thur: 11AM - 6PM CST
Fri - Sat: 11AM - 7PM CST
Sun: 12PM - 6PM CST

Costa Mesa
South Coast Plaza
3333 Bristol Street Suite 2648
Costa Mesa, CA 92626
T: 714-444-1534
Mon - Fri: 10AM - 9PM PST
Sat: 10AM - 8PM PST
Sun: 11AM - 6:30PM PST

Dallas
46A Highland Park Village
Dallas, TX 75205
T: 214-559-4842
Mon - Wed, Fri - Sat: 10AM - 6PM CST
Thr: 10AM - 7PM CST
Sun: 12PM - 5PM CST

East Hampton
50 Newtown Lane
East Hampton, NY 11937
T: 631-257-1852
Mon - Sat: 10AM - 6PM EST
Sun: 11AM - 5PM EST

Houston
5015 Westheimer Road
Suite A2304
Houston, TX 77056
T: 713-960-0159
Mon - Sat: 10AM - 7PM CST
Sun: 12PM - 6PM CST

King of Prussia
160 North Gulph Road
Suite 1219
King of Prussia, PA 19406
T: 610-337-2813
Mon - Sat: 11AM - 7PM EST
Sun: 12PM - 6PM EST

Las Vegas City Center
The Shops at Crystals
3720 Las Vegas Blvd. South
Suite 156 and 256
Las Vegas, NV 89158
T: 702-891-8726
Mon - Thr, Sun: 10AM - 11PM PST
Fri - Sat: 10AM - 12AM PST

Manhasset
Americana Manhasset
2024 Northern Blvd.
Manhasset, NY 11030
T: 516-627-1934
Mon - Fri: 10AM - 6PM EST
Sat: 10AM - 7PM EST
Sun: 12PM - 6PM EST

Miami Bal Harbour
9700 Collins Avenue
Suite 138
Bal Harbour, FL 33154
T: 305-865-8652
Mon - Sat: 10AM - 9PM EST
Sun: 12PM - 6PM EST

New York – 57th Street
4 West 57th Street
New York, NY 10019
T: 212-421-4488
Mon - Sat: 10AM - 9PM EST
Sun: 12PM - 6PM EST

New York-Brookfield place
Three World Financial Center
200 Vesey Street
Suite 198
New York, NY 10281
T: 212-498-9196
Mon - Thurs: 10AM - 7PM EST
Fri - Sat: 10AM - 8PM EST
Sun: 12PM - 6PM EST

New York Soho
265 Lafayette Street
New York, NY 10012
T: 212-471-4589
Mon - Sat: 11AM - 7PM EST
Sun: 12PM - 6PM EST

Palm Beach
212 Worth Aveneu
Palm Beach, FL 33480
T: 561-327-9447
Mon - Sat: 10AM - 6PM EST
Sun: Closed

Palo Alto
Stanford Shopping Center
180 El Camino Real
Palo Alto, CA 94304
T: 650-325-2961
Mon - Fri: 10AM - 8PM PST
Sat: 10AM - 7PM PST
Sun: 11AM - 6PM PST

Riverside
390 Hackensack Ave
Space # 194C
Hackensack, NJ 07601
T: 201-735-0303
Mon - Sat: 11AM - 7PM

Tyson
1784M Galleria at Tysons II
McLean, VA 22102
T: 703-714-7332
Mon - Sat: 11AM - 7PM EST
Sun: 12PM - 6PM EST

Place your order by the 11th of December if you want to make sure it arrives before wrapping day (December 24).

With expedited shipping, place your order by the 15th of December and Zegna guarantees delivery by Christmas Eve.